At Gen Health, we are able to see Compensable clients, (those subsidised by WorkCover, TAC, or another third party such as an employer or football/netball insurance.)
Services we provide include:
Please read our Frequently Asked Questions below as they contain important information regarding payment and information we require to conduct your appointments.
Please give our friendly reception team a call on 5571 9923 to book an initial appointment for physiotherapy, exercise physiology or podiatry.
It is important that you mention at the time of booking if you are covered by any of the subsidies listed above.
You will be provided with a compensable client agreement to complete ahead of your first appointment.
If you are a WorkCover or TAC patient seeking Podiatry or Exercise Physiology services, a valid referral from a Medical Practitioner is required.
Physiotherapy under WorkCover or TAC does not require a referral.
The main information we require is your date of injury and your claim number.
The name of your insurer, case manager’s contact details and your employer’s information are also very helpful. If you have a referral from your General Practitioner or Healthcare Provider, please also supply this for Exercise Physiology or Podiatry services.
Concession rates may be applicable to some appointment types.
We require payment in full at the time of your appointment. This can be done via credit card, cash or cheque.
Private Health Insurance cannot be used on Compensable appointments.
Gen Health will provide you with a printed or emailed copy of your receipt to be provided to your insurer or employer for reimbursement.
Depending on your insurer, there may be a small gap between our fee schedule and the reimbursement. Check with your insurer for more details.
Gen Health does not send invoices to third parties for payment. We require payment in full on the day at the time of your appointment.
Our practitioners are able to provide a Certificate of Capacity. This can be completed at a cost of $50 in addition to your appointment.
We require 24 hours’ notice if you need to cancel your appointment. A fee of 50% of the appointment cost applies for cancellations within this timeframe. If you fail to attend your appointment, a fee of 100% will apply.
Late notice fees are not able to be reimbursed through your insurer.
You can contact us outside of the 24 hours and:
132 Thompson Street,
Hamilton, Victoria 3300
Monday – 8am – 6pm
Tuesday – 8am – 7:30pm
Wednesday – 8am – 7:30pm
Thursday – 8am – 6pm
Friday – 8am – 5:30pm
We acknowledge the Gunditjmara people as the traditional custodians of the lands on which we live & work and all first nations people on country who have contributed to the diverse Aboriginal Society we have today and in to the future.
We respect the rich culture & history and are committed to working towards reconciliation and a strong future for all.
